We send Quick Start Guides with all our products. They are also available for download on our website. There are many things that you can hover
What is the Repair / RMA Process?
An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be issued, some
How long is the warranty on your products?
Rogue products have a 1-year limited warranty. Professional Series products have a 2-year limited warranty. Routers are a 1-year limited
Carrier Driver Updates – How is that done?
Our MBR550 router comes with a USB flash drive that needs to be plugged into the router's left front (USB slot). The extra storage is required during
Firmware Updates – How do I know if my product is up to date?
When our products are connected to the Internet, we provide a Push Notification on the Banner at the top of the page if your firmware is not current
Third-Party Sim Cards (not primary carrier), why do I only get 3G?
Prepaid / Third Party Sim providers may limit what you can do on the network (allow 3G, not 4G).
What Sims work with your Cellular Product(s)?
Our products are not locked to a particular cellular provider (carrier). Our products take a 2FF size (Form Factor) Sim Card (usually given on a 1FF
How do I Port Forward? I need to Remote Access something onboard (A camera system, etc.) from off the boat, via the Internet.
Note: On some systems that are accessed remotely over the Internet, port forwarding is not needed. They make an outbound connection to “The Cloud” –
How do I connect Yacht AP DB to a Wave WiFi Router or directly to a Wave WiFi Receiver?
There should be a Quick Start setup sheet with a Yacht AP DB. There two most essential aspects of the Yacht AP DB are as follows: Use the