1. Save the bin file attached in the email to your computer in a known location like the download folder or on your desktop if it’s a laptop. Note:
Troubleshooting
How do I install a firmware update from the push notification banner?
If you get a “Firmware Update Available” message on the banner, follow these steps: 1. Tap on “click here” to go to the Firmware Update section
What Sims work with your 5G Cellular Product(s)?
Our Cat 20 5G cellular products are not locked to a particular cellular provider (carrier) but are limited to the sim cards/5G plans that We provide
How do I update firmware from an email using an iPhone or iPad?
1. From the email, you must tap on the file to retrieve it. 2. Then tap on the file (still in the email message) 3. Tap on the SHARE up
Where is the Manual for the product?
We send Quick Start Guides with all our products. They are also available for download on our website. There are many things that you can hover
What is the Repair / RMA Process?
An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be issued, some
Carrier Driver Updates – How is that done?
Our MBR550 router comes with a USB flash drive that needs to be plugged into the router's left front (USB slot). The extra storage is required during
Firmware Updates – How do I know if my product is up to date?
When our products are connected to the Internet, we provide a Push Notification on the Banner at the top of the page if your firmware is not current
Third-Party Sim Cards (not primary carrier), why do I only get 3G?
Prepaid / Third Party Sim providers may limit what you can do on the network (allow 3G, not 4G).