FAQs and Support

No, Wave WiFi provides products to help you connect further than you otherwise would, using Cellular and WiFi technologies. We help you connect to Public WiFi Hotspots and Cellular Towers (with a Sim Card and Service from a Cellular Carrier/Provider). We don’t provide the actual Internet Service; we just help you connect to it and share that onto an Onboard Network of wired and wireless devices.

No, Wave WiFi provides products to help you connect further than you otherwise would, using Cellular and WiFi technologies. We help you connect to Public WiFi Hotspots and Cellular Towers (with a Sim Card and Service from a Cellular Carrier/Provider). We don’t provide the actual Internet Service; we just help you connect to it and share that onto an Onboard Network of wired and wireless devices.

No, Wave WiFi provides products to help you connect further than you otherwise would, using Cellular and WiFi technologies. We help you connect to Public WiFi Hotspots and Cellular Towers (with a Sim Card and Service from a Cellular Carrier/Provider). We don’t provide the actual Internet Service; we just help you connect to it and share that onto an Onboard Network of wired and wireless devices.

No, you would not connect to your wireless router. That would make a circle – looping you back to your network, without any Internet access, and causing other networking problems. Newer Wave WiFi products, the firmware, has a feature allowing you to “Ignore” such access points and routers – to take them off the scan page and prevent you from attempting to connect to them.

You are generally looking for Public WiFi. The only exceptions will be if you know what you are connecting to – such as someone else’s boat that has allowed you or a Personal Hotspot that you own. You would not connect to your boat name and should not connect to things that are not public. Connecting to someone’s HP Printer would not get you Internet access.

If you are attempting to connect to a Marina (Public) Hotspot and you get:

Connected to network: YES

IP obtained: YES

Internet detected: NO

But you don’t get a Captive Portal indication. Check on the Settings page to see if STATIC IP got turned on. Using a STATIC IP can cause connectivity problems. We want new current IP settings, by DHCP, from the current Hotspot. Otherwise, the connection gets broken. We can’t get to the Internet FROM an IP that is not valid for this Hotspot.

Turn that toggle switch back to OFF, click the “Change Settings” button, and then recheck the Current Connection information. I should populate with settings obtained from the Hotspot. Check on the Scan page if it now indicates connected. You might have to disconnect and re-connect again. But you should get connected and online.

A captive portal is a web page displayed to newly connected users of a WiFi network. It requires some sort of interaction before granting access to network resources. In other words – if you want to connect to a network that runs that, you need to go through a captive portal first.

Captive portals present a landing or log-in page, which may require credentials or other agreements acknowledged to gain Internet access.

Wave WiFi receivers usually detect Captive Portal and display means to open the required page. If that doesn’t work, you might have to get creative to force that page to appear.

1. You can try just opening another tab in your browser and try to go to any web page. That might kick off the Captive Portal web page.
2. Try looking in the Settings page, in your Wave WiFi receiver, for “Current Connection:” and within that find “Gateway:”. Open a new tab and try to go to http://, where gateway ip is that IP next to Gateway.
3. Try making sure any HTTPS tabs/pages are closed. Close your email program or any other Internet using software as they might use HTTPS type connections. Try opening an “HTTP://” website. (This might be hard to do these days as even Google and Yahoo re-direct you to HTTPS for their websites.) Try this one: http://neverssl.com/ – it is meant for this purpose.
4. Contact Marina Office and ask if there is a specific sign-on URL (web address) that you can use to sign in.
5. Check your browser settings for things that prevent re-directs or pop-ups from being displayed.

No, you would not connect to your wireless router. That would make a circle – looping you back to your network, without any Internet access, and causing other networking problems. Newer Wave WiFi products, the firmware, has a feature allowing you to “Ignore” such access points and routers – to take them off the scan page and prevent you from attempting to connect to them.

You are generally looking for Public WiFi. The only exceptions will be if you know what you are connecting to – such as someone else’s boat that has allowed you or a Personal Hotspot that you own. You would not connect to your boat name and should not connect to things that are not public. Connecting to someone’s HP Printer would not get you Internet access.

No, you would not connect to your wireless router. That would make a circle – looping you back to your network, without any Internet access, and causing other networking problems. Newer Wave WiFi products, the firmware, has a feature allowing you to “Ignore” such access points and routers – to take them off the scan page and prevent you from attempting to connect to them.

You are generally looking for Public WiFi. The only exceptions will be if you know what you are connecting to – such as someone else’s boat that has allowed you or a Personal Hotspot that you own. You would not connect to your boat name and should not connect to things that are not public. Connecting to someone’s HP Printer would not get you Internet access.

If you are attempting to connect to a Marina (Public) Hotspot and you get:

Connected to network: YES

IP obtained: YES

Internet detected: NO

But you don’t get a Captive Portal indication. Check on the Settings page to see if STATIC IP got turned on. Using a STATIC IP can cause connectivity problems. We want new current IP settings, by DHCP, from the current Hotspot. Otherwise, the connection gets broken. We can’t get to the Internet FROM an IP that is not valid for this Hotspot.

Turn that toggle switch back to OFF, click the “Change Settings” button, and then recheck the Current Connection information. I should populate with settings obtained from the Hotspot. Check on the Scan page if it now indicates connected. You might have to disconnect and re-connect again. But you should get connected and online.

A captive portal is a web page displayed to newly connected users of a WiFi network. It requires some sort of interaction before granting access to network resources. In other words – if you want to connect to a network that runs that, you need to go through a captive portal first.

Captive portals present a landing or log-in page, which may require credentials or other agreements acknowledged to gain Internet access.

Wave WiFi receivers usually detect Captive Portal and display means to open the required page. If that doesn’t work, you might have to get creative to force that page to appear.

1. You can try just opening another tab in your browser and try to go to any web page. That might kick off the Captive Portal web page.
2. Try looking in the Settings page, in your Wave WiFi receiver, for “Current Connection:” and within that find “Gateway:”. Open a new tab and try to go to http://, where gateway ip is that IP next to Gateway.
3. Try making sure any HTTPS tabs/pages are closed. Close your email program or any other Internet using software as they might use HTTPS type connections. Try opening an “HTTP://” website. (This might be hard to do these days as even Google and Yahoo re-direct you to HTTPS for their websites.) Try this one: http://neverssl.com/ – it is meant for this purpose.
4. Contact Marina Office and ask if there is a specific sign-on URL (web address) that you can use to sign in.
5. Check your browser settings for things that prevent re-directs or pop-ups from being displayed.