FAQs and Support

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.

When our products are connected to the Internet, we provide a Push Notification via a Banner at the top of the page. You can email support@wavewifi.com with your Serial # and current Firmware version if you do not get the banner. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.

When our products are connected to the Internet, we provide a Push Notification via a Banner at the top of the page. You can email support@wavewifi.com with your Serial # and current Firmware version if you do not get the banner. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.