FAQs and Support

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

• The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
• If it is a “50” product with Cellular – there should be a SIM Information sheet in the box.
• There is a 116-page manual built into the router products. The product will operate by default out-of-the-box with the default configuration, or you can use advanced features to do more configuration, if necessary.

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

There are five ports on our routers.

Port #1 – Blue Port – Main LAN port.

Port #2 – Yellow Port – Wave WiFi WAN port (Your WiFi Receiver goes here.)

Port #3 – Yellow Port – Cellular WAN port (Can be any WAN source.)

Port #4 – Yellow Port – VSAT WAN port (Can be any WAN source.)

Port #5 – Yellow Port – Guest LAN port.

On the UI, the ports look like the physical router. Port #2 Wave WiFi is where your Wave WiFi Receiver will be. It should show a blue plug indicating the receiver is detected and should have a “Manage” link that you can click on to access the UI of the receiver product. You click on a port, e.g., Wave WiFi, to switch to it in Manual mode. There is an Automatic (Fail-over) as well. You would need to set the Settings > Network Settings > (pick a WAN port) > “Auto Priority #”.

There is a 100 page + User Manual built into the routers. There is context-sensitive help for every page via a “?” or Book icon to the right of the page title and clickable “?” help with the fields you need to modify.

• The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
• If it is a “50” product with Cellular – there should be a SIM Information sheet in the box.
• There is a 116-page manual built into the router products. The product will operate by default out-of-the-box with the default configuration, or you can use advanced features to do more configuration, if necessary.

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

There are five ports on our routers.

Port #1 – Blue Port – Main LAN port.

Port #2 – Yellow Port – Wave WiFi WAN port (Your WiFi Receiver goes here.)

Port #3 – Yellow Port – Cellular WAN port (Can be any WAN source.)

Port #4 – Yellow Port – VSAT WAN port (Can be any WAN source.)

Port #5 – Yellow Port – Guest LAN port.

On the UI, the ports look like the physical router. Port #2 Wave WiFi is where your Wave WiFi Receiver will be. It should show a blue plug indicating the receiver is detected and should have a “Manage” link that you can click on to access the UI of the receiver product. You click on a port, e.g., Wave WiFi, to switch to it in Manual mode. There is an Automatic (Fail-over) as well. You would need to set the Settings > Network Settings > (pick a WAN port) > “Auto Priority #”.

There is a 100 page + User Manual built into the routers. There is context-sensitive help for every page via a “?” or Book icon to the right of the page title and clickable “?” help with the fields you need to modify.