FAQs and Support

Rogue products have a 1-year limited warranty.

Professional Series products have a 2-year limited warranty.

Routers are a 1-year limited warranty.

Access Points have a 1-year limited warranty.

Wave WiFi products have a Limited Warranty. If you need a copy of this, please contact us.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

Rogue products have a 1-year limited warranty.

Professional Series products have a 2-year limited warranty.

Routers are a 1-year limited warranty.

Access Points have a 1-year limited warranty.

Wave WiFi products have a Limited Warranty. If you need a copy of this, please contact us.

An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be an issue, some troubleshooting needs to be done to determine if the issue is something in the environment or installation that needs correcting or if the product needs to come in for repair or other corrections. You do that with our support by email or by phone.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.

An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be an issue, some troubleshooting needs to be done to determine if the issue is something in the environment or installation that needs correcting or if the product needs to come in for repair or other corrections. You do that with our support by email or by phone.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.