FAQs and Support

• Yes, you can connect our WiFi products to a Wireless Router.
• It needs to have a WAN/Internet (Ethernet) port to accept the product connection. Network settings are provided automatically to the WiFi product it is plugged into.
• How you provide DC power to a router is important to consider. Some boats (and vehicles, e.g., RV’s) need to connect direct 12vDC (no 120vAC to DC wall plug). You need to know what such a router requires and be very careful with voltage and polarity. Other companies’ router products are beyond the scope of our support.
• Wave WiFi makes router products – have a look at https://www.wavewifi.com/product-category/network-routers/.
• We also make Access Points – See our Yacht AP DB. https://www.wavewifi.com/product/yacht-ap-db/.

Wave WiFi products do not require any specific computer or OS to function. The firmware is web-browser-based and built-in to each unit. Regardless of what OS your device uses, you can depend upon Wave WiFi to get you connected and keep you connected. The products work over standard Ethernet (wired network) and WiFi (wireless) network connections.

Rogue Series products do not have 802.11 AC capability. Our EC-HP-DB-AC and Tidal Wave – Professional Series have 802.11 AC with MU-MIMO (Multi-User / Multi-In Multi-Out) capability; this provides multiple connection streams for faster speeds – in the 5 GHz band. There is MIMO also in 2.4 GHz with 802.11 N functionality.

Yes, we have a continuously growing number of RV and Motor Coach customers. You might consider our Rogue Reach or Rogue Reach DB, as they can be ratchet mount installed to fold over if needed.

We recommend our Professional Series systems (50 ft. + boat) and Rogue Series for ( < 50 ft. boat). Still, it’s not a hard line as other things can affect the choice such as the number of guests/crew, usage – e.g., lots of streaming to portables and televisions requiring more speed/bandwidth.

We have both our Rogue Pro series and our Professional Series. The professional series is a more demanding installation, with coax cable runs for topside antennas. In contrast, the Rogue series is just the unit installation and a CAT5 network cable run down inside the boat. HP-DB-AC and Tidal Wave have WiFi 5 (802.11ac), whereas the Rogue Series has WiFi 4 (802.11n) and a single antenna only. With multiple antennas and WiFi 5, you have MU-MIMO with a compatible marina Hotspot; you can have multi-user, multi-in/multi-out for numerous simultaneous transmissions (=faster speeds.)

https://www.wavewifi.com/product-category/wifi-receivers/ (Rogue Series)

https://www.wavewifi.com/product-category/professional-series/ (Professional Series)

If you wanted Cellular and WiFi in one, the top end system is Tidal Wave (Under Professional Series)

We also have network routers on:

https://www.wavewifi.com/product-category/network-routers/

Router products that end in “50” have Cellular – Sim – 4G LTE capability.

You could do Rogue Pro DB + MNC1250 or MBR550 to get Cellular and WiFi.

Or go for HP-DB-AC + MNC1250.

Or go for Tidal Wave (you still need an MBR500 or MNC1200 for inside distribution of what Tidal Wave supplies.

We have “Where to Buy” on our website, where you can enter your city or zip code and look up dealers that sell the products, some of which will do service calls and installations.

Rogue products have a 1-year limited warranty.

Professional Series products have a 2-year limited warranty.

Routers are a 1-year limited warranty.

Access Points have a 1-year limited warranty.

Wave WiFi products have a Limited Warranty. If you need a copy of this, please contact us.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

No, Wave WiFi provides products to help you connect further than you otherwise would, using Cellular and WiFi technologies. We help you connect to Public WiFi Hotspots and Cellular Towers (with a Sim Card and Service from a Cellular Carrier/Provider). We don’t provide the actual Internet Service; we just help you connect to it and share that onto an Onboard Network of wired and wireless devices.

15 – 20 Feet above the water line is ideal for catching signals. Cellular antennas can be installed higher as the cell towers usually are higher up than WiFi systems.

NMEA has a couple of guides online (search in Google) about antenna installations. But in general, 1-foot spacing is good from other antennas and radar. It may not be possible to locate all antennas in optimum locations. Most installations are a compromise. We suggest 3 feet from other obstructions.

The range that Wave WiFi equipment can connect to shore stations can vary greatly depending on the type of equipment and antenna positioning on board the vessel, as well as the configuration of the shoreside station. Both frequency and antenna height of Shoreside WiFi hot spots effect signal propagation. 5 GHz WiFi has less range because of its higher frequency (shorter wavelength), but it has better speed and less interference. 5 GHz is typically accessible for 1000’. With a longer wavelength, 2.4 GHz WiFi connects further than 5 GHz. It is typically accessible at 1 mile or less but with a good base hotspot 3-5 miles can sometimes be achieved. Speeds degrade based on signal strength for both frequencies so more distant connections are slower. A stronger signal has more bits that can be packed in the signal, which adds speed and increases the range of connectivity. While Wave WiFi systems have very sensitive receivers, connection distances will vary due to the quality and propagation characteristics of the shoreside station as well as the type of system, set up, and installation on board.

Cellular connections vary greatly with factors like carrier, topography, cell tower height, and antenna beam direction, all coming into play. Most cell connections are good for approximately 5 miles, but some carriers focus their beams on shore which limits what can be picked up on boats. Some areas like Atlantic City New Jersey have Cell towers very close to the shoreline on top of tall buildings. On an offshore delivery using an external cell antenna, an MBR550 was able to connect briefly at 20 miles offshore but that is an extreme. In real world situations 5-10miles is more typical, and even that varies depending on the area, carrier and set up. Weak cell signal also degrades performance creating slower or limited connection.

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Internet from Cellular and WiFi can vary based on the service provided. We tend to say, “You are only as good as What you are Connected to.” With Cellular, we are capable of up to LTE-Advanced. Speeds published for LTE-A (and WiFi, for that matter) are Theoretical Max. You rarely get Theoretical Max. Our WiFi products have different WiFi technology levels. Rogue Wave products go up to 802.11n (WiFi 4), and Professional Series products go up to 802.11ac (WiFi 5). A marina or other Hotspot will not give you their full bandwidth/speed; whatever that speed is, it’s a shared system. WiFi and Router hops – it is all about division. Every router and WiFi hop loses some speed. More devices connecting to an internal wireless network will cause sharing/division of available bandwidth/speed. Our products don’t limit speed, in general, so if you have an issue with the speed, you may want to contact us for support. There is not an exact number for a given connection. Our products can handle speeds surpassing what you will be provided by most Internet connections. But like we have been saying, your marina probably will not give you the speed our products offer.

How you insert the sim card depends on the product, and there are usually labels on the product to help guide you. You want to insert the sim card per the instructions. You will want to enter the APN in settings in the product. You will also want to “Reset Interface” on Mobile Data 1 if you have just inserted or changed sim cards. Be patient and wait for approximately 5 minutes after resetting interface before expecting it to connect. You will want to click the Mobile Data 1 Interface in the middle of it and click OK to connect to the Internet with that interface. We hope and recommend that you have the cellular topside antenna installed and connected to the product. There should be a Sim Set Up instruction sheet with the device. 

Our products are not locked to a particular cellular provider (carrier). You need a 2FF (Form Factor) Sim Card (usually given on a 1FF credit card sized card.) already activated, data only, no E911 services on it. You are free to choose your carrier. We are not a cell service provider; we are just providing the equipment to help you connect to Cellular 3G – 4G further than you otherwise could and share that to multiple users’ devices onboard.

Prepaid / Third Party Sim providers may limit what you can do on the network (allow 3G, not 4G).

Our MBR550 router comes with a USB flash drive that needs to be plugged into the router’s left front (USB slot). The extra storage is required during Carrier Update processing. For ALL products, you need an ACTIVE INTERNET CONNECTION to something other than Cellular. That usually means WiFi unless you have another WAN/Internet source.

Our Routers have a page within Settings > Miscellaneous – found near the bottom under “Advanced Settings”. There is a hyperlink (a weblink) “click here” that accesses that.

This first presents the WiFi AP country and power settings, and below that section, it will start by “Checking for installed mobile data interfaces”. Then it will show a list of installed carrier firmware(s). There is a paragraph about that with a “Click here” link to check for available carrier updates. Click that link.

After that, it will come back with a line in GREEN telling you of success and presenting an updated list. If you get Radio Buttons (checkboxes) between installed and needed carrier firmware(s), you need to update. You do not have to update carrier drivers that you do not use. Most are named by the carrier. T-Mobile uses GENERIC. Some other carriers that do not have specifically named firmware updates may also use GENERIC.

From there, you are checking the boxes you need and click the “Update” button at the bottom of that section.

• Yes, you can connect our WiFi products to a Wireless Router.
• It needs to have a WAN/Internet (Ethernet) port to accept the product connection. Network settings are provided automatically to the WiFi product it is plugged into.
• How you provide DC power to a router is important to consider. Some boats (and vehicles, e.g., RV’s) need to connect direct 12vDC (no 120vAC to DC wall plug). You need to know what such a router requires and be very careful with voltage and polarity. Other companies’ router products are beyond the scope of our support.
• Wave WiFi makes router products – have a look at https://www.wavewifi.com/product-category/network-routers/.
• We also make Access Points – See our Yacht AP DB. https://www.wavewifi.com/product/yacht-ap-db/.

No, Wave WiFi provides products to help you connect further than you otherwise would, using Cellular and WiFi technologies. We help you connect to Public WiFi Hotspots and Cellular Towers (with a Sim Card and Service from a Cellular Carrier/Provider). We don’t provide the actual Internet Service; we just help you connect to it and share that onto an Onboard Network of wired and wireless devices.

Rogue Series products do not have 802.11 AC capability. Our EC-HP-DB-AC and Tidal Wave – Professional Series have 802.11 AC with MU-MIMO (Multi-User / Multi-In Multi-Out) capability; this provides multiple connection streams for faster speeds – in the 5 GHz band. There is MIMO also in 2.4 GHz with 802.11 N functionality.

We recommend our Professional Series systems (50 ft. + boat) and Rogue Series for ( < 50 ft. boat). Still, it’s not a hard line as other things can affect the choice such as the number of guests/crew, usage – e.g., lots of streaming to portables and televisions requiring more speed/bandwidth.

We have both our Rogue Pro series and our Professional Series. The professional series is a more demanding installation, with coax cable runs for topside antennas. In contrast, the Rogue series is just the unit installation and a CAT5 network cable run down inside the boat. HP-DB-AC and Tidal Wave have WiFi 5 (802.11ac), whereas the Rogue Series has WiFi 4 (802.11n) and a single antenna only. With multiple antennas and WiFi 5, you have MU-MIMO with a compatible marina Hotspot; you can have multi-user, multi-in/multi-out for numerous simultaneous transmissions (=faster speeds.)

https://www.wavewifi.com/product-category/wifi-receivers/ (Rogue Series)

https://www.wavewifi.com/product-category/professional-series/ (Professional Series)

If you wanted Cellular and WiFi in one, the top end system is Tidal Wave (Under Professional Series)

We also have network routers on:

https://www.wavewifi.com/product-category/network-routers/

Router products that end in “50” have Cellular – Sim – 4G LTE capability.

You could do Rogue Pro DB + MNC1250 or MBR550 to get Cellular and WiFi.

Or go for HP-DB-AC + MNC1250.

Or go for Tidal Wave (you still need an MBR500 or MNC1200 for inside distribution of what Tidal Wave supplies.

Our products are not locked to a particular cellular provider (carrier). You need a 2FF (Form Factor) Sim Card (usually given on a 1FF credit card sized card.) already activated, data only, no E911 services on it. You are free to choose your carrier. We are not a cell service provider; we are just providing the equipment to help you connect to Cellular 3G – 4G further than you otherwise could and share that to multiple users’ devices onboard.

No, Wave WiFi provides products to help you connect further than you otherwise would, using Cellular and WiFi technologies. We help you connect to Public WiFi Hotspots and Cellular Towers (with a Sim Card and Service from a Cellular Carrier/Provider). We don’t provide the actual Internet Service; we just help you connect to it and share that onto an Onboard Network of wired and wireless devices.

In general, you can leave the product(s) ON all the time; however, keep in mind that prolonged use could drain the battery if connected to DC 12-Volt power (boat or RV battery). 

No, you would not connect to your wireless router. That would make a circle – looping you back to your network, without any Internet access, and causing other networking problems. Newer Wave WiFi products, the firmware, has a feature allowing you to “Ignore” such access points and routers – to take them off the scan page and prevent you from attempting to connect to them.

You are generally looking for Public WiFi. The only exceptions will be if you know what you are connecting to – such as someone else’s boat that has allowed you or a Personal Hotspot that you own. You would not connect to your boat name and should not connect to things that are not public. Connecting to someone’s HP Printer would not get you Internet access.

Internet from Cellular and WiFi can vary based on the service provided. We tend to say, “You are only as good as What you are Connected to.” With Cellular, we are capable of up to LTE-Advanced. Speeds published for LTE-A (and WiFi, for that matter) are Theoretical Max. You rarely get Theoretical Max. Our WiFi products have different WiFi technology levels. Rogue Wave products go up to 802.11n (WiFi 4), and Professional Series products go up to 802.11ac (WiFi 5). A marina or other Hotspot will not give you their full bandwidth/speed; whatever that speed is, it’s a shared system. WiFi and Router hops – it is all about division. Every router and WiFi hop loses some speed. More devices connecting to an internal wireless network will cause sharing/division of available bandwidth/speed. Our products don’t limit speed, in general, so if you have an issue with the speed, you may want to contact us for support. There is not an exact number for a given connection. Our products can handle speeds surpassing what you will be provided by most Internet connections. But like we have been saying, your marina probably will not give you the speed our products offer.

Our WiFi Receiver systems are intuitive and straightforward while providing the information and features that our customers need. You start on the main page, the Scan Page. This page tells you how many WiFi signals (networks) it is finding.

There is a menu along the left side of the page (on smaller devices such as phones, there is a Hamburger Stack [collapsed menu] in the upper left that you can tap on to drop down the menu). A lot of features and settings are accessible from this menu.

The Scan Page seeks and presents available WiFi Hotspots that you can connect to. You will notice that they indicate Name (SSID), Whether they are “locked” or “unlocked” (WPA2 secured or not), Channel (or x Aps [+], and Signal Strength both in a color graph form and in dBm.

You click in the middle of the rectangle of your chosen Hotspot and click the “Connect” button to connect to it. It should go through “Checking IP” followed by – hopefully 3 “YES” for Connected to Network, Got IP, Got Internet. You should be online at that point. In the upper right of the page, you will see an indication in the green of a checkmark and the name of the Internet provider you just connected to. You will also see a yellow half-circle with a star and a green half-circle with a checkmark, indicating that you are connected to the Internet.

It is also possible to get something called “Captive Portal”. Internet: orange checkmark, which means that the Hotspot requires further sign-on to gain Internet access.

If you are attempting to connect to a Marina (Public) Hotspot and you get:

Connected to network: YES

IP obtained: YES

Internet detected: NO

But you don’t get a Captive Portal indication. Check on the Settings page to see if STATIC IP got turned on. Using a STATIC IP can cause connectivity problems. We want new current IP settings, by DHCP, from the current Hotspot. Otherwise, the connection gets broken. We can’t get to the Internet FROM an IP that is not valid for this Hotspot.

Turn that toggle switch back to OFF, click the “Change Settings” button, and then recheck the Current Connection information. I should populate with settings obtained from the Hotspot. Check on the Scan page if it now indicates connected. You might have to disconnect and re-connect again. But you should get connected and online.

A captive portal is a web page displayed to newly connected users of a WiFi network. It requires some sort of interaction before granting access to network resources. In other words – if you want to connect to a network that runs that, you need to go through a captive portal first.

Captive portals present a landing or log-in page, which may require credentials or other agreements acknowledged to gain Internet access.

Wave WiFi receivers usually detect Captive Portal and display means to open the required page. If that doesn’t work, you might have to get creative to force that page to appear.

1. You can try just opening another tab in your browser and try to go to any web page. That might kick off the Captive Portal web page.
2. Try looking in the Settings page, in your Wave WiFi receiver, for “Current Connection:” and within that find “Gateway:”. Open a new tab and try to go to http://, where gateway ip is that IP next to Gateway.
3. Try making sure any HTTPS tabs/pages are closed. Close your email program or any other Internet using software as they might use HTTPS type connections. Try opening an “HTTP://” website. (This might be hard to do these days as even Google and Yahoo re-direct you to HTTPS for their websites.) Try this one: http://neverssl.com/ – it is meant for this purpose.
4. Contact Marina Office and ask if there is a specific sign-on URL (web address) that you can use to sign in.
5. Check your browser settings for things that prevent re-directs or pop-ups from being displayed.

Note: On some systems that are accessed remotely over the Internet, port forwarding is not needed. They make an outbound connection to “The Cloud” – to servers of their manufacturer, and by doing so, allow the incoming connection. Usually, incoming connections cannot pass the NAT boundary between Public IP and Private IP. Routers do not know which computer or device should receive traffic. Thus, Port Forwarding.

Our Router products already have Port Forwarding in: Settings > Port Forwarding. 

Note: Description is whatever you want to call it. Ports: Public is the port(s) accessed from the Internet (outside the boat). Ports: Private is the port or ports range (inside the boat) (usually the same as Public) of your device or system needing remote access. The protocol is the TCP/IP protocol (TCP, UDP, or BOTH). IP: is the inside IP Address of your device or system needing remote access. Usually, the IP is 192.168.101.X or 192.168.105.X depending on whether this device is on Router Ethernet Port #1 (blue port, aka Main LAN) or Port #5 (far left yellow port, aka Guest LAN). The AP – WiFi Access Point of the Router is configured (in Local APs) linked to Router Ethernet Port #1. So, a device on WiFi would be forwarded to as if it were on Ethernet Port #1. It is possible to Port Forward from a WiFi Receiver to the router and then forward to your device or system. We have an instruction document on how to do this.

Our products are not locked to a particular cellular provider (carrier). You need a 2FF (Form Factor) Sim Card (usually given on a 1FF credit card sized card.) already activated, data only, no E911 services on it. You are free to choose your carrier. We are not a cell service provider; we are just providing the equipment to help you connect to Cellular 3G – 4G further than you otherwise could and share that to multiple users’ devices onboard.

Rogue products have a 1-year limited warranty.

Professional Series products have a 2-year limited warranty.

Routers are a 1-year limited warranty.

Access Points have a 1-year limited warranty.

Wave WiFi products have a Limited Warranty. If you need a copy of this, please contact us.

An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be an issue, some troubleshooting needs to be done to determine if the issue is something in the environment or installation that needs correcting or if the product needs to come in for repair or other corrections. You do that with our support by email or by phone.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.

• The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
• Keep in mind that all Wave WiFi products are web-browser-based; there is no software to install.
• The only setup is connecting the product for DC power and Ethernet and connecting that to a computer or Router (Usually WiFi Router) to allow you to connect to it.

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

• Yes, you can connect our WiFi products to a Wireless Router.
• It needs to have a WAN/Internet (Ethernet) port to accept the product connection. Network settings are provided automatically to the WiFi product it is plugged into.
• How you provide DC power to a router is important to consider. Some boats (and vehicles, e.g., RV’s) need to connect direct 12vDC (no 120vAC to DC wall plug). You need to know what such a router requires and be very careful with voltage and polarity. Other companies’ router products are beyond the scope of our support.
• Wave WiFi makes router products – have a look at https://www.wavewifi.com/product-category/network-routers/.
• We also make Access Points – See our Yacht AP DB. https://www.wavewifi.com/product/yacht-ap-db/.

Rogue Series products do not have 802.11 AC capability. Our EC-HP-DB-AC and Tidal Wave – Professional Series have 802.11 AC with MU-MIMO (Multi-User / Multi-In Multi-Out) capability; this provides multiple connection streams for faster speeds – in the 5 GHz band. There is MIMO also in 2.4 GHz with 802.11 N functionality.

• The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
• Keep in mind that all Wave WiFi products are web-browser-based; there is no software to install.
• The only setup is connecting the product for DC power and Ethernet and connecting that to a computer or Router (Usually WiFi Router) to allow you to connect to it.

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

• Yes, you can connect our WiFi products to a Wireless Router.
• It needs to have a WAN/Internet (Ethernet) port to accept the product connection. Network settings are provided automatically to the WiFi product it is plugged into.
• How you provide DC power to a router is important to consider. Some boats (and vehicles, e.g., RV’s) need to connect direct 12vDC (no 120vAC to DC wall plug). You need to know what such a router requires and be very careful with voltage and polarity. Other companies’ router products are beyond the scope of our support.
• Wave WiFi makes router products – have a look at https://www.wavewifi.com/product-category/network-routers/.
• We also make Access Points – See our Yacht AP DB. https://www.wavewifi.com/product/yacht-ap-db/.

Rogue Series products do not have 802.11 AC capability. Our EC-HP-DB-AC and Tidal Wave – Professional Series have 802.11 AC with MU-MIMO (Multi-User / Multi-In Multi-Out) capability; this provides multiple connection streams for faster speeds – in the 5 GHz band. There is MIMO also in 2.4 GHz with 802.11 N functionality.

Yes, we have a continuously growing number of RV and Motor Coach customers. You might consider our Rogue Reach or Rogue Reach DB, as they can be ratchet mount installed to fold over if needed.

• The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
• If it is a “50” product with Cellular – there should be a SIM Information sheet in the box.
• There is a 116-page manual built into the router products. The product will operate by default out-of-the-box with the default configuration, or you can use advanced features to do more configuration, if necessary.

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

There are five ports on our routers.

Port #1 – Blue Port – Main LAN port.

Port #2 – Yellow Port – Wave WiFi WAN port (Your WiFi Receiver goes here.)

Port #3 – Yellow Port – Cellular WAN port (Can be any WAN source.)

Port #4 – Yellow Port – VSAT WAN port (Can be any WAN source.)

Port #5 – Yellow Port – Guest LAN port.

On the UI, the ports look like the physical router. Port #2 Wave WiFi is where your Wave WiFi Receiver will be. It should show a blue plug indicating the receiver is detected and should have a “Manage” link that you can click on to access the UI of the receiver product. You click on a port, e.g., Wave WiFi, to switch to it in Manual mode. There is an Automatic (Fail-over) as well. You would need to set the Settings > Network Settings > (pick a WAN port) > “Auto Priority #”.

There is a 100 page + User Manual built into the routers. There is context-sensitive help for every page via a “?” or Book icon to the right of the page title and clickable “?” help with the fields you need to modify.

Wave WiFi Routers – MBR500 Series and MNC1200 Series will broadcast a WiFi signal, by default, with a name like “Wave WiFi AP XXXXXX” where the X is Letters and Numbers (Last 6 of the MAC address of the AP.)

The router password is the Serial # on a sticker located on the bottom of the router and the original box. The password for MBR will look like “RSN-XXXX” and for MNC “CSN-XXXX”. The X’s are Numbers.

Our Rogue Series products and Router products run on 12vDC 1 amp. Our Professional Series products also run on 12vDC 1-amp. Some products come with 120vAC wall plug to 12vDC 1-amp adapters and a Cigarette Light Socket plug. Our Yacht AP DB’s run on 24vDC and should be used with the supplied PoE and wall plug adapters. Our PoE adapters are “Passive PoE”. These systems are not designed to run from any other PoE system (e.g., Router or Ethernet Switch that supplies other standards-compliant PoE). Likely those other PoE systems will never even supply power. 

However, our Yacht AP DB product can run from an 802.3af compliant PoE, or the included Passive PoE and 24vDC power supply. There are two kinds of 802.3xx PoE. We have a document “PoE-802.3af-802.3at” describing these standards. Our only product that runs on a PoE Ethernet Switch (802.3af) is the Yacht AP DB. Typically, if a switch supplies PoE power, it will follow both standards and negotiate it on the wire (over the Ethernet cable connection.)

We recommend using an Uninterruptable Power Supply (UPS) for systems that plug into 120vAC outlets. They would prevent power glitches and spikes. Direct DC – should only be done by someone qualified to make such connections. Our products need Isolated – Regulated DC power. We do offer a DC-DC Regulator should anyone need one. 

• The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
• Keep in mind that all Wave WiFi products are web-browser-based; there is no software to install.
• The only setup is connecting the product for DC power and Ethernet and connecting that to a computer or Router (Usually WiFi Router) to allow you to connect to it.

• The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
• If it is a “50” product with Cellular – there should be a SIM Information sheet in the box.
• There is a 116-page manual built into the router products. The product will operate by default out-of-the-box with the default configuration, or you can use advanced features to do more configuration, if necessary.

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (Routers will not have a password unless you have set one.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

No, you do not need to register your unit for it to work. It is truly “Plug and Play”.

• You should never have to restore factory defaults. The WiFi products should not be reset to factory defaults. Pressing any reset button might necessitate the unit to be returned to Wave WiFi tech support with possible additional charges not covered by warranty.
• Router products have factory default capabilities, but they should only be performed with Wave WiFi tech support guidance.

No, you would not connect to your wireless router. That would make a circle – looping you back to your network, without any Internet access, and causing other networking problems. Newer Wave WiFi products, the firmware, has a feature allowing you to “Ignore” such access points and routers – to take them off the scan page and prevent you from attempting to connect to them.

You are generally looking for Public WiFi. The only exceptions will be if you know what you are connecting to – such as someone else’s boat that has allowed you or a Personal Hotspot that you own. You would not connect to your boat name and should not connect to things that are not public. Connecting to someone’s HP Printer would not get you Internet access.

If you are connecting wirelessly, make sure you are connecting to your onboard WiFi that has the system connected to it.

Turn off your WiFi or other network connections to your computer/laptop if you connect using a cable.

Check electrical power to systems. See Quick Start Guides for information on connections. With a PoE “Y” cable, Rogue and Tidal Wave products should have two solid green LED lights. Other systems have power indicator lights.

You should automatically get IP settings (DHCP) from the system and access it on its IP Address. (See Quick Start Guide for the product.)

Every computer and portable device has a way to check IP address settings. You can use Google on how to find your IP settings on your computer or device.

15 – 20 Feet above the water line is ideal for catching signals. Cellular antennas can be installed higher as the cell towers usually are higher up than WiFi systems.

NMEA has a couple of guides online (search in Google) about antenna installations. But in general, 1-foot spacing is good from other antennas and radar. It may not be possible to locate all antennas in optimum locations. Most installations are a compromise. We suggest 3 feet from other obstructions.

The range that Wave WiFi equipment can connect to shore stations can vary greatly depending on the type of equipment and antenna positioning on board the vessel, as well as the configuration of the shoreside station. Both frequency and antenna height of Shoreside WiFi hot spots effect signal propagation. 5 GHz WiFi has less range because of its higher frequency (shorter wavelength), but it has better speed and less interference. 5 GHz is typically accessible for 1000’. With a longer wavelength, 2.4 GHz WiFi connects further than 5 GHz. It is typically accessible at 1 mile or less but with a good base hotspot 3-5 miles can sometimes be achieved. Speeds degrade based on signal strength for both frequencies so more distant connections are slower. A stronger signal has more bits that can be packed in the signal, which adds speed and increases the range of connectivity. While Wave WiFi systems have very sensitive receivers, connection distances will vary due to the quality and propagation characteristics of the shoreside station as well as the type of system, set up, and installation on board.

Cellular connections vary greatly with factors like carrier, topography, cell tower height, and antenna beam direction, all coming into play. Most cell connections are good for approximately 5 miles, but some carriers focus their beams on shore which limits what can be picked up on boats. Some areas like Atlantic City New Jersey have Cell towers very close to the shoreline on top of tall buildings. On an offshore delivery using an external cell antenna, an MBR550 was able to connect briefly at 20 miles offshore but that is an extreme. In real world situations 5-10miles is more typical, and even that varies depending on the area, carrier and set up. Weak cell signal also degrades performance creating slower or limited connection.

s.

How you insert the sim card depends on the product, and there are usually labels on the product to help guide you. You want to insert the sim card per the instructions. You will want to enter the APN in settings in the product. You will also want to “Reset Interface” on Mobile Data 1 if you have just inserted or changed sim cards. Be patient and wait for approximately 5 minutes after resetting interface before expecting it to connect. You will want to click the Mobile Data 1 Interface in the middle of it and click OK to connect to the Internet with that interface. We hope and recommend that you have the cellular topside antenna installed and connected to the product. There should be a Sim Set Up instruction sheet with the device. 

There are five ports on our routers.

Port #1 – Blue Port – Main LAN port.

Port #2 – Yellow Port – Wave WiFi WAN port (Your WiFi Receiver goes here.)

Port #3 – Yellow Port – Cellular WAN port (Can be any WAN source.)

Port #4 – Yellow Port – VSAT WAN port (Can be any WAN source.)

Port #5 – Yellow Port – Guest LAN port.

On the UI, the ports look like the physical router. Port #2 Wave WiFi is where your Wave WiFi Receiver will be. It should show a blue plug indicating the receiver is detected and should have a “Manage” link that you can click on to access the UI of the receiver product. You click on a port, e.g., Wave WiFi, to switch to it in Manual mode. There is an Automatic (Fail-over) as well. You would need to set the Settings > Network Settings > (pick a WAN port) > “Auto Priority #”.

There is a 100 page + User Manual built into the routers. There is context-sensitive help for every page via a “?” or Book icon to the right of the page title and clickable “?” help with the fields you need to modify.

Our WiFi Receiver systems are intuitive and straightforward while providing the information and features that our customers need. You start on the main page, the Scan Page. This page tells you how many WiFi signals (networks) it is finding.

There is a menu along the left side of the page (on smaller devices such as phones, there is a Hamburger Stack [collapsed menu] in the upper left that you can tap on to drop down the menu). A lot of features and settings are accessible from this menu.

The Scan Page seeks and presents available WiFi Hotspots that you can connect to. You will notice that they indicate Name (SSID), Whether they are “locked” or “unlocked” (WPA2 secured or not), Channel (or x Aps [+], and Signal Strength both in a color graph form and in dBm.

You click in the middle of the rectangle of your chosen Hotspot and click the “Connect” button to connect to it. It should go through “Checking IP” followed by – hopefully 3 “YES” for Connected to Network, Got IP, Got Internet. You should be online at that point. In the upper right of the page, you will see an indication in the green of a checkmark and the name of the Internet provider you just connected to. You will also see a yellow half-circle with a star and a green half-circle with a checkmark, indicating that you are connected to the Internet.

It is also possible to get something called “Captive Portal”. Internet: orange checkmark, which means that the Hotspot requires further sign-on to gain Internet access.

There should be a Quick Start setup sheet with a Yacht AP DB.

There two most essential aspects of the Yacht AP DB are as follows:

1. Use the supplied 24v adapter to power it. Do not use that adapter for any other Wave WiFi products.
2. The PoE adapter connection is labeled for Ethernet ports. The port labeled “POE” takes the CAT5 going towards the Yacht AP DB unit itself, the port labeled “LAN” takes the CAT5 going towards your router (or WiFi Receivers Ethernet connection.)

For our routers, that LAN side will likely connect to Port 1 “Main LAN” or Port 5 “Guest LAN”. The Guest LAN, by default, does not allow access to the router UI for security purposes. You can change the settings by going to the check box in Settings > Network Settings > Guest LAN > “Guest LAN:  Use as guest LAN port”. If you uncheck this, then Port 5 is just another LAN (with 192.168.105.X network range).

How do you connect it directly to a Wave WiFi Receiver if the only two devices are involved (no router or LAN switch hub)?

On a Wave WiFi Receiver with no PoE adapter (power is 4-pin DC power), the CAT 5 from the WiFi Receiver can connect directly to the “LAN” side of the Yacht AP DB’s PoE. The Yacht AP itself plugs into the “POE” side of the PoE block. Power is supplied to the Yacht AP. The Yacht AP will get IP settings (DHCP) from the WiFi Receiver and will show up on the Scan Page of the receiver. With Rogue products or Tidal Wave with a PoE Y cable, the rigid CAT5 plug on the y side of that PoE will plug directly into the “LAN” side of the Yacht AP DB’s PoE.

Yacht AP DB is a DHCP Client, which differs from our other products, which are DHCP Servers. For the Yacht AP DB to work and be manageable, it must get IP settings from *something* that is a DHCP Server. Yacht AP DB’s are detected by our router products and show up under “Local Aps” on the router menu. They then become manageable by clicking on their “Manage” button. That is how they get configured. This differs from built-in APs (Radio 0 or Radio 0 / Radio 1), which are directly configurable within the Local APs page.

Our products are not locked to a particular cellular provider (carrier). You need a 2FF (Form Factor) Sim Card (usually given on a 1FF credit card sized card.) already activated, data only, no E911 services on it. You are free to choose your carrier. We are not a cell service provider; we are just providing the equipment to help you connect to Cellular 3G – 4G further than you otherwise could and share that to multiple users’ devices onboard.

When our products are connected to the Internet, we provide a Push Notification via a Banner at the top of the page. You can email support@wavewifi.com with your Serial # and current Firmware version if you do not get the banner. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.

Like other satellite internet sources Starlink can integrate directly with Wave WiFi systems. Most Starlink set ups are designed to be stationary while Wave WiFi’s cellular and WiFi receiving systems can be used while stationary or in motion. Wave WiFi systems work well with Starlink and provide additional ways to keep vessels online with enhanced onboard features.

Yes, having backup and alternative internet sources are always a good idea onboard. Wave WiFi systems provide a way to connect through terrestrial sources like land-based WiFi hot spots and cellular towers when Starlink or other satellite options are unavailable or too costly.

Wave WiFi routers have a host of onboard features not found in the basic Starlink router. Our routers are designed from the start to be Multi-Active WAN (Internet) Source “Management” devices designed to help you build and maintain your vessel network and Internet Sources. Our WiFi receivers and cellular receivers do an excellent job of getting you connected and keeping you connected to WiFi hotspots or Cellular towers, from further distances than you otherwise would be able to.

We recommend you get an add-on Ethernet adapter from Starlink. This allows the connection to a WAN (Internet Source) port on Wave WiFi routers. Starlink’s system will then assign IP settings automatically to that WAN port and allow it to be used as an Internet Source shared by the Router to all devices and computers on your vessel.

The Starlink system starts by default in “Router Mode” with the WiFi of their access point ON, keep it that way. It is not recommended to use “Bypass Mode” as this may cause a problem. Stay with Starlink defaulted to “Router Mode.”

Yes, if you have one of our WiFi receivers, you can access Starlink wirelessly through their supplied router by locating it on the scan page and connecting to the Starlink hotspot. We recommend using the Ethernet connection method described previously, but either method will work. When using the Ethernet connection, you can hide Starlink’s WiFi signal through the “Ignored APs” feature on the User Interface of the WiFi receiver.

No, you do not need to register your unit for it to work. It is truly “Plug and Play”.

In general, you can leave the product(s) ON all the time; however, keep in mind that prolonged use could drain the battery if connected to DC 12-Volt power (boat or RV battery). 

• You should never have to restore factory defaults. The WiFi products should not be reset to factory defaults. Pressing any reset button might necessitate the unit to be returned to Wave WiFi tech support with possible additional charges not covered by warranty.
• Router products have factory default capabilities, but they should only be performed with Wave WiFi tech support guidance.

No, you would not connect to your wireless router. That would make a circle – looping you back to your network, without any Internet access, and causing other networking problems. Newer Wave WiFi products, the firmware, has a feature allowing you to “Ignore” such access points and routers – to take them off the scan page and prevent you from attempting to connect to them.

You are generally looking for Public WiFi. The only exceptions will be if you know what you are connecting to – such as someone else’s boat that has allowed you or a Personal Hotspot that you own. You would not connect to your boat name and should not connect to things that are not public. Connecting to someone’s HP Printer would not get you Internet access.

If you are connecting wirelessly, make sure you are connecting to your onboard WiFi that has the system connected to it.

Turn off your WiFi or other network connections to your computer/laptop if you connect using a cable.

Check electrical power to systems. See Quick Start Guides for information on connections. With a PoE “Y” cable, Rogue and Tidal Wave products should have two solid green LED lights. Other systems have power indicator lights.

You should automatically get IP settings (DHCP) from the system and access it on its IP Address. (See Quick Start Guide for the product.)

Every computer and portable device has a way to check IP address settings. You can use Google on how to find your IP settings on your computer or device.

We would need the Serial # or MAC address of the unit. 

Rogue Pro DB has a License Page: http://192.168.89.1/cgi-bin/license?setup=license that has the MAC address.

Rogue Wave and Pro 2.4 GHz have a License Page: http://192.168.89.1/?setup=license that has the MAC address.

Professional Series should have a similar License Page. With the Serial # and MAC address, we can look up the device and give you a link to re-license it and fix these errors.

Power fluctuations or spikes in power to the system are usually the cause of this issue. See Power #1 above. 

15 – 20 Feet above the water line is ideal for catching signals. Cellular antennas can be installed higher as the cell towers usually are higher up than WiFi systems.

The range that Wave WiFi equipment can connect to shore stations can vary greatly depending on the type of equipment and antenna positioning on board the vessel, as well as the configuration of the shoreside station. Both frequency and antenna height of Shoreside WiFi hot spots effect signal propagation. 5 GHz WiFi has less range because of its higher frequency (shorter wavelength), but it has better speed and less interference. 5 GHz is typically accessible for 1000’. With a longer wavelength, 2.4 GHz WiFi connects further than 5 GHz. It is typically accessible at 1 mile or less but with a good base hotspot 3-5 miles can sometimes be achieved. Speeds degrade based on signal strength for both frequencies so more distant connections are slower. A stronger signal has more bits that can be packed in the signal, which adds speed and increases the range of connectivity. While Wave WiFi systems have very sensitive receivers, connection distances will vary due to the quality and propagation characteristics of the shoreside station as well as the type of system, set up, and installation on board.

Cellular connections vary greatly with factors like carrier, topography, cell tower height, and antenna beam direction, all coming into play. Most cell connections are good for approximately 5 miles, but some carriers focus their beams on shore which limits what can be picked up on boats. Some areas like Atlantic City New Jersey have Cell towers very close to the shoreline on top of tall buildings. On an offshore delivery using an external cell antenna, an MBR550 was able to connect briefly at 20 miles offshore but that is an extreme. In real world situations 5-10miles is more typical, and even that varies depending on the area, carrier and set up. Weak cell signal also degrades performance creating slower or limited connection.

s.

How you insert the sim card depends on the product, and there are usually labels on the product to help guide you. You want to insert the sim card per the instructions. You will want to enter the APN in settings in the product. You will also want to “Reset Interface” on Mobile Data 1 if you have just inserted or changed sim cards. Be patient and wait for approximately 5 minutes after resetting interface before expecting it to connect. You will want to click the Mobile Data 1 Interface in the middle of it and click OK to connect to the Internet with that interface. We hope and recommend that you have the cellular topside antenna installed and connected to the product. There should be a Sim Set Up instruction sheet with the device. 

If you are attempting to connect to a Marina (Public) Hotspot and you get:

Connected to network: YES

IP obtained: YES

Internet detected: NO

But you don’t get a Captive Portal indication. Check on the Settings page to see if STATIC IP got turned on. Using a STATIC IP can cause connectivity problems. We want new current IP settings, by DHCP, from the current Hotspot. Otherwise, the connection gets broken. We can’t get to the Internet FROM an IP that is not valid for this Hotspot.

Turn that toggle switch back to OFF, click the “Change Settings” button, and then recheck the Current Connection information. I should populate with settings obtained from the Hotspot. Check on the Scan page if it now indicates connected. You might have to disconnect and re-connect again. But you should get connected and online.

A captive portal is a web page displayed to newly connected users of a WiFi network. It requires some sort of interaction before granting access to network resources. In other words – if you want to connect to a network that runs that, you need to go through a captive portal first.

Captive portals present a landing or log-in page, which may require credentials or other agreements acknowledged to gain Internet access.

Wave WiFi receivers usually detect Captive Portal and display means to open the required page. If that doesn’t work, you might have to get creative to force that page to appear.

1. You can try just opening another tab in your browser and try to go to any web page. That might kick off the Captive Portal web page.
2. Try looking in the Settings page, in your Wave WiFi receiver, for “Current Connection:” and within that find “Gateway:”. Open a new tab and try to go to http://, where gateway ip is that IP next to Gateway.
3. Try making sure any HTTPS tabs/pages are closed. Close your email program or any other Internet using software as they might use HTTPS type connections. Try opening an “HTTP://” website. (This might be hard to do these days as even Google and Yahoo re-direct you to HTTPS for their websites.) Try this one: http://neverssl.com/ – it is meant for this purpose.
4. Contact Marina Office and ask if there is a specific sign-on URL (web address) that you can use to sign in.
5. Check your browser settings for things that prevent re-directs or pop-ups from being displayed.

There should be a Quick Start setup sheet with a Yacht AP DB.

There two most essential aspects of the Yacht AP DB are as follows:

1. Use the supplied 24v adapter to power it. Do not use that adapter for any other Wave WiFi products.
2. The PoE adapter connection is labeled for Ethernet ports. The port labeled “POE” takes the CAT5 going towards the Yacht AP DB unit itself, the port labeled “LAN” takes the CAT5 going towards your router (or WiFi Receivers Ethernet connection.)

For our routers, that LAN side will likely connect to Port 1 “Main LAN” or Port 5 “Guest LAN”. The Guest LAN, by default, does not allow access to the router UI for security purposes. You can change the settings by going to the check box in Settings > Network Settings > Guest LAN > “Guest LAN:  Use as guest LAN port”. If you uncheck this, then Port 5 is just another LAN (with 192.168.105.X network range).

How do you connect it directly to a Wave WiFi Receiver if the only two devices are involved (no router or LAN switch hub)?

On a Wave WiFi Receiver with no PoE adapter (power is 4-pin DC power), the CAT 5 from the WiFi Receiver can connect directly to the “LAN” side of the Yacht AP DB’s PoE. The Yacht AP itself plugs into the “POE” side of the PoE block. Power is supplied to the Yacht AP. The Yacht AP will get IP settings (DHCP) from the WiFi Receiver and will show up on the Scan Page of the receiver. With Rogue products or Tidal Wave with a PoE Y cable, the rigid CAT5 plug on the y side of that PoE will plug directly into the “LAN” side of the Yacht AP DB’s PoE.

Yacht AP DB is a DHCP Client, which differs from our other products, which are DHCP Servers. For the Yacht AP DB to work and be manageable, it must get IP settings from *something* that is a DHCP Server. Yacht AP DB’s are detected by our router products and show up under “Local Aps” on the router menu. They then become manageable by clicking on their “Manage” button. That is how they get configured. This differs from built-in APs (Radio 0 or Radio 0 / Radio 1), which are directly configurable within the Local APs page.

Note: On some systems that are accessed remotely over the Internet, port forwarding is not needed. They make an outbound connection to “The Cloud” – to servers of their manufacturer, and by doing so, allow the incoming connection. Usually, incoming connections cannot pass the NAT boundary between Public IP and Private IP. Routers do not know which computer or device should receive traffic. Thus, Port Forwarding.

Our Router products already have Port Forwarding in: Settings > Port Forwarding. 

Note: Description is whatever you want to call it. Ports: Public is the port(s) accessed from the Internet (outside the boat). Ports: Private is the port or ports range (inside the boat) (usually the same as Public) of your device or system needing remote access. The protocol is the TCP/IP protocol (TCP, UDP, or BOTH). IP: is the inside IP Address of your device or system needing remote access. Usually, the IP is 192.168.101.X or 192.168.105.X depending on whether this device is on Router Ethernet Port #1 (blue port, aka Main LAN) or Port #5 (far left yellow port, aka Guest LAN). The AP – WiFi Access Point of the Router is configured (in Local APs) linked to Router Ethernet Port #1. So, a device on WiFi would be forwarded to as if it were on Ethernet Port #1. It is possible to Port Forward from a WiFi Receiver to the router and then forward to your device or system. We have an instruction document on how to do this.

Our products are not locked to a particular cellular provider (carrier). You need a 2FF (Form Factor) Sim Card (usually given on a 1FF credit card sized card.) already activated, data only, no E911 services on it. You are free to choose your carrier. We are not a cell service provider; we are just providing the equipment to help you connect to Cellular 3G – 4G further than you otherwise could and share that to multiple users’ devices onboard.

Prepaid / Third Party Sim providers may limit what you can do on the network (allow 3G, not 4G).

When our products are connected to the Internet, we provide a Push Notification via a Banner at the top of the page. You can email support@wavewifi.com with your Serial # and current Firmware version if you do not get the banner. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.

Our MBR550 router comes with a USB flash drive that needs to be plugged into the router’s left front (USB slot). The extra storage is required during Carrier Update processing. For ALL products, you need an ACTIVE INTERNET CONNECTION to something other than Cellular. That usually means WiFi unless you have another WAN/Internet source.

Our Routers have a page within Settings > Miscellaneous – found near the bottom under “Advanced Settings”. There is a hyperlink (a weblink) “click here” that accesses that.

This first presents the WiFi AP country and power settings, and below that section, it will start by “Checking for installed mobile data interfaces”. Then it will show a list of installed carrier firmware(s). There is a paragraph about that with a “Click here” link to check for available carrier updates. Click that link.

After that, it will come back with a line in GREEN telling you of success and presenting an updated list. If you get Radio Buttons (checkboxes) between installed and needed carrier firmware(s), you need to update. You do not have to update carrier drivers that you do not use. Most are named by the carrier. T-Mobile uses GENERIC. Some other carriers that do not have specifically named firmware updates may also use GENERIC.

From there, you are checking the boxes you need and click the “Update” button at the bottom of that section.

An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be an issue, some troubleshooting needs to be done to determine if the issue is something in the environment or installation that needs correcting or if the product needs to come in for repair or other corrections. You do that with our support by email or by phone.

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file …  then … from the Settings > Upgrade firmware> Icon with Computer/Up arrow above it.