Question 1

What is the Repair / RMA Process?

Admin · Accepted Answer

An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be issued, some troubleshooting needs to be done to determine if resolvable onboard or if the product needs to come in for repair or other corrections. Please contact our support team by email or by phone.

https://www.wavewifi.com/wp-content/uploads/2022/09/RMA-Return-Merchandise-Authorization.pdf

https://www.wavewifi.com/wp-content/uploads/2022/09/Return-Merchandise-Authorization.pdf

https://www.wavewifi.com/wp-content/uploads/2022/09/RMA-Return-Merchandise-Authorization.pdf

https://www.wavewifi.com/wp-content/uploads/2022/09/Return-Merchandise-Authorization.pdf

Question 2

How do I connect a Wave WiFi Receiver to an MBR or MNC Router?

Admin · Accepted Answer

There are five ports on our routers.

Port #1 – Blue Port – Main LAN port.

Port #2 – Yellow Port – Wave WiFi WAN port (Your WiFi Receiver goes here.)

Port #3 – Yellow Port – Cellular WAN port (Can be any WAN source.)

Port #4 – Yellow Port – VSAT WAN port (Can be any WAN source.)

Port #5 – Yellow Port – Guest LAN port.

On the UI, the ports look like the physical router. Port #2 Wave WiFi is where your Wave WiFi Receiver will be. It should show a blue plug indicating the receiver is detected and should have a “Manage” link that you can click on to access the UI of the receiver product. You click on a port, e.g., Wave WiFi, to switch to it in Manual mode. There is an Automatic (Fail-over) as well. You would need to set the Settings > Network Settings > (pick a WAN port) > “Auto Priority #”.

There is a 100 page + User Manual built into the routers. There is context-sensitive help for every page via a “?” or Book icon to the right of the page title and clickable “?” help with the fields you need to modify.

Question 3

How do I connect to a WiFi Hotspot (a WiFi AP – Access Point)?

Admin · Accepted Answer

Our WiFi Receiver systems are intuitive and straightforward while providing the information and features that our customers need. You start on the main page, the Scan Page. This page tells you how many WiFi signals (networks) it is finding.

There is a menu along the left side of the page (on smaller devices such as phones, there is a Hamburger Stack [collapsed menu] in the upper left that you can tap on to drop down the menu). A lot of features and settings are accessible from this menu.

The Scan Page seeks and presents available WiFi Hotspots that you can connect to. You will notice that they indicate Name (SSID), Whether they are “locked” or “unlocked” (WPA2 secured or not), Channel (or x Aps [+], and Signal Strength both in a color graph form and in dBm.

You click in the middle of the rectangle of your chosen Hotspot and click the “Connect” button to connect to it. It should go through “Checking IP” followed by – hopefully 3 “YES” for Connected to Network, Got IP, Got Internet. You should be online at that point. In the upper right of the page, you will see an indication in the green of a checkmark and the name of the Internet provider you just connected to. You will also see a yellow half-circle with a star and a green half-circle with a checkmark, indicating that you are connected to the Internet.

It is also possible to get something called “Captive Portal”. Internet: orange checkmark, which means that the Hotspot requires further sign-on to gain Internet access.

Question 4

Why Can’t I connect to a Hotspot with my WiFi Receiver? STATIC IP TURNED ON?

Admin · Accepted Answer

If you are attempting to connect to a Marina (Public) Hotspot and you get:

Connected to network: YES

IP obtained: YES

Internet detected: NO

But you don’t get a Captive Portal indication. Check on the Settings page to see if STATIC IP got turned on. Using a STATIC IP can cause connectivity problems. We want new current IP settings, by DHCP, from the current Hotspot. Otherwise, the connection gets broken. We can’t get to the Internet FROM an IP that is not valid for this Hotspot.

Turn that toggle switch back to OFF, click the “Change Settings” button, and then recheck the Current Connection information. I should populate with settings obtained from the Hotspot. Check on the Scan page if it now indicates connected. You might have to disconnect and re-connect again. But you should get connected and online.

Question 5

What is a Captive Portal anyway? And what if I can’t get it with my Wave WiFi Receiver, and I Cannot get Internet?

Admin · Accepted Answer

A captive portal is a web page displayed to newly connected users of a WiFi network. It requires some sort of interaction before granting access to network resources. In other words – if you want to connect to a network that runs that, you need to go through a captive portal first.

Captive portals present a landing or log-in page, which may require credentials or other agreements acknowledged to gain Internet access.

Wave WiFi receivers usually detect Captive Portal and display means to open the required page. If that doesn’t work, you might have to get creative to force that page to appear.

You can try just opening another tab in your browser and try to go to any web page. That might kick off the Captive Portal web page.
Try looking in the Settings page, in your Wave WiFi receiver, for “Current Connection:” and within that find “Gateway:”. Open a new tab and try to go to http://, where gateway ip is that IP next to Gateway.
Try making sure any HTTPS tabs/pages are closed. Close your email program or any other Internet using software as they might use HTTPS type connections. Try opening an “HTTP://” website. (This might be hard to do these days as even Google and Yahoo re-direct you to HTTPS for their websites.) Try this one: http://neverssl.com/ - it is meant for this purpose.
Contact Marina Office and ask if there is a specific sign-on URL (web address) that you can use to sign in.
Check your browser settings for things that prevent re-directs or pop-ups from being displayed.

Question 6

How do I connect Yacht AP DB to a Wave WiFi Router or directly to a Wave WiFi Receiver?

Admin · Accepted Answer

There should be a Quick Start setup sheet with a Yacht AP DB.

There two most essential aspects of the Yacht AP DB are as follows:

Use the supplied 24v adapter to power it. Do not use that adapter for any other Wave WiFi products.
The PoE adapter connection is labeled for Ethernet ports. The port labeled “POE” takes the CAT5 going towards the Yacht AP DB unit itself, the port labeled “LAN” takes the CAT5 going towards your router (or WiFi Receivers Ethernet connection.)

For our routers, that LAN side will likely connect to Port 1 “Main LAN” or Port 5 “Guest LAN”. The Guest LAN, by default, does not allow access to the router UI for security purposes. You can change the settings by going to the check box in Settings > Network Settings > Guest LAN > “Guest LAN: Use as guest LAN port”. If you uncheck this, then Port 5 is just another LAN (with 192.168.105.X network range).

How do you connect it directly to a Wave WiFi Receiver if the only two devices are involved (no router or LAN switch hub)?

On a Wave WiFi Receiver with no PoE adapter (power is 4-pin DC power), the CAT 5 from the WiFi Receiver can connect directly to the “LAN” side of the Yacht AP DB’s PoE. The Yacht AP itself plugs into the “POE” side of the PoE block. Power is supplied to the Yacht AP. The Yacht AP will get IP settings (DHCP) from the WiFi Receiver and will show up on the Scan Page of the receiver. With Rogue products or Tidal Wave with a PoE Y cable, the rigid CAT5 plug on the y side of that PoE will plug directly into the “LAN” side of the Yacht AP DB’s PoE.

Yacht AP DB is a DHCP Client, which differs from our other products, which are DHCP Servers. For the Yacht AP DB to work and be manageable, it must get IP settings from *something* that is a DHCP Server. Yacht AP DB’s are detected by our router products and show up under “Local Aps” on the router menu. They then become manageable by clicking on their “Manage” button. That is how they get configured. This differs from built-in APs (Radio 0 or Radio 0 / Radio 1), which are directly configurable within the Local APs page.

Question 7

How do I Port Forward? I need to Remote Access something onboard (A camera system, etc.) from off the boat, via the Internet.

Admin · Accepted Answer

Note: On some systems that are accessed remotely over the Internet, port forwarding is not needed. They make an outbound connection to “The Cloud” – to servers of their manufacturer, and by doing so, allow the incoming connection. Usually, incoming connections cannot pass the NAT boundary between Public IP and Private IP. Routers do not know which computer or device should receive traffic. Thus, Port Forwarding.

Our Router products already have Port Forwarding in: Settings > Port Forwarding.

Note: Description is whatever you want to call it. Ports: Public is the port(s) accessed from the Internet (outside the boat). Ports: Private is the port or ports range (inside the boat) (usually the same as Public) of your device or system needing remote access. The protocol is the TCP/IP protocol (TCP, UDP, or BOTH). IP: is the inside IP Address of your device or system needing remote access. Usually, the IP is 192.168.101.X or 192.168.105.X depending on whether this device is on Router Ethernet Port #1 (blue port, aka Main LAN) or Port #5 (far left yellow port, aka Guest LAN). The AP – WiFi Access Point of the Router is configured (in Local APs) linked to Router Ethernet Port #1. So, a device on WiFi would be forwarded to as if it were on Ethernet Port #1. It is possible to Port Forward from a WiFi Receiver to the router and then forward to your device or system. We have an instruction document on how to do this.

Question 8

What Sims work with your Cellular Product(s)?

Admin · Accepted Answer

Our products are not locked to a particular cellular provider (carrier). Our products take a 2FF size (Form Factor) Sim Card (usually given on a 1FF credit card sized card) that must already be activated, data only, and no E911 services provisioned on it. We are not a cell service provider, yet do provide various sim cards and competitive multi-carrier plans to help you stay connected and are tailored to the transient, seasonal, and/or high data boating community.

Question 9

Third-Party Sim Cards (not primary carrier), why do I only get 3G?

Admin · Accepted Answer

Prepaid / Third Party Sim providers may limit what you can do on the network (allow 3G, not 4G).

Question 10

Firmware Updates – How do I know if my product is up to date?

Admin · Accepted Answer

When our products are connected to the Internet, we provide a Push Notification on the Banner at the top of the page if your firmware is not current and eligible for an update. Click the “click here” within the notification and follow the instructions.

You can also email support@wavewifi.com with your Serial # and current Firmware version if you cannot get on the internet and do not receive the push notification. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.

Question 11

Carrier Driver Updates – How is that done?

Admin · Accepted Answer

Our MBR550 router comes with a USB flash drive that needs to be plugged into the router's left front (USB slot). The extra storage is required during Carrier Update processing. For ALL products, you need an ACTIVE INTERNET CONNECTION to something other than Cellular. That usually means WiFi unless you have another WAN/Internet source.

Our Routers have a page within Settings > Miscellaneous – found near the bottom under “Advanced Settings”. There is a hyperlink (a weblink) “click here” that accesses that.

This first presents the WiFi AP country and power settings, and below that section, it will start by “Checking for installed mobile data interfaces”. Then it will show a list of installed carrier firmware(s). There is a paragraph about that with a “Click here” link to check for available carrier updates. Click that link.

After that, it will come back with a line in GREEN telling you of success and presenting an updated list. If you get Radio Buttons (checkboxes) between installed and needed carrier firmware(s), you need to update. You do not have to update carrier drivers that you do not use. Most are named by the carrier. T-Mobile uses GENERIC. Some other carriers that do not have specifically named firmware updates may also use GENERIC.

From there, you are checking the boxes you need and click the “Update” button at the bottom of that section.

Question 12

How long is the warranty on your products?

Admin · Accepted Answer

Rogue products have a 1-year limited warranty.

Professional Series products have a 2-year limited warranty.

Routers are a 1-year limited warranty.

Access Points have a 1-year limited warranty.

Wave WiFi products have a Limited Warranty. If you need a copy of this, please click here.

Question 13

How do I connect to Cellular? I just got a sim card; how do I make it work?

Admin · Accepted Answer

How you insert the sim card depends on the product, and there are usually labels on the product to help guide you. You want to insert the sim card per the instructions. You will want to enter the APN in settings in the product. You will also want to “Reset Interface” on Mobile Data 1 if you have just inserted or changed sim cards. Be patient and wait for approximately 5 minutes after resetting interface before expecting it to connect. You will want to click the Mobile Data 1 Interface in the middle of it and click OK to connect to the Internet with that interface. We hope and recommend that you have the cellular topside antenna installed and connected to the product. There should be a Sim Set Up instruction sheet with the device.

Question 14

Where is the Manual for the product?

Admin · Accepted Answer

We send Quick Start Guides with all our products. They are also available for download on our website.

There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.

Question 15

How do I update firmware from an email using an iPhone or iPad?

Admin · Accepted Answer

1. From the email, you must tap on the file to retrieve it.

2. Then tap on the file (still in the email message)

3. Tap on the SHARE up arrow thing in the upper right.

4. Scroll down and choose “Save to Files”.

5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)

6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.

You should be able to select that file … then … from the Settings > Upgrade firmware > Icon with Computer/Up arrow above it.

Question 16

How do Starlink and Wave WiFi complement each other?

Admin · Accepted Answer

Starlink can integrate directly with Wave WiFi systems as can most any other satellite system. The most affordable Starlink set ups are designed to be stationary while other more expensive models can be used while underway with various monthly price plans and limitations. Wave WiFi’s cellular and WiFi receiving systems can be used while stationary or in motion to support multiple source options. Wave WiFi’s Network Controllers (MNC’s) can host multiple active internet sources to help build a great flexible and easy to use boat network.

Question 17

If I have a Starlink should I get Wave WiFi if I don't already have it?

Dawn Anderson · Accepted Answer

Yes, having backup and alternative internet sources are always a good idea. Wave WiFi systems provide a way to connect through terrestrial sources like land-based WiFi hot spots and cellular towers when Starlink or other satellite options are unavailable or too costly.

Question 18

How does Wave WiFi combined with Starlink enhance my on board experience?

Admin · Accepted Answer

Wave WiFi routers have a host of onboard features not found in the basic Starlink router. Our routers are designed from the start to be Multi-Active WAN (Internet) Source “Management” devices designed to help you build and maintain your vessel network and Internet Sources. Our WiFi receivers and cellular receivers do an excellent job of getting you connected and keeping you connected to WiFi hotspots or Cellular towers, from further distances than you otherwise would be able to.

Question 19

How do I connect my Starlink system to Wave WiFi?

Admin · Accepted Answer

We recommend you get an add-on Ethernet adapter from Starlink. This allows the connection to a WAN (Internet Source) port on Wave WiFi routers. Starlink’s system will then assign IP settings automatically to that WAN port and allow it to be used as an Internet Source shared by the Router to all devices and computers on your vessel. Check if your Starlink already has an ethernet port, or if you need this adapter.

Question 20

Can I connect to Starlink wirelessly using my existing Wave WiFi receiver?

Admin · Accepted Answer

Yes, if you have one of our WiFi receivers, you can access Starlink wirelessly through their supplied router by locating it on the scan page and connecting to the Starlink hotspot. We recommend using the Ethernet connection method described previously, but either method will work. When using the Ethernet connection, you can hide Starlink’s WiFi signal through the “Ignored APs” feature on the User Interface of the WiFi receiver.

Question 21

What Sims work with your 5G Cellular Product(s)?

Elaine Graham · Accepted Answer

Our Cat 20 5G cellular products are not locked to a particular cellular provider (carrier) but are limited to the sim cards/5G plans that We provide and have verified. All carrier networks are not fully completed and still transitioning across the globe. Please also recognize the limitation in distance for true 5G cellular on the water.

Question 22

How do I install a firmware update from the push notification banner?

Connor Graham · Accepted Answer

If you get a “Firmware Update Available” message on the banner, follow these steps:

1. Tap on “click here” to go to the Firmware Update section of the Settings page.

2. Tap the Circle Checkmark icon to check for available updates.

3. When the Floppy Disk icon appears, tap it to begin the update.

4. Within a few minutes, your device should automatically reboot with the firmware successfully updated.

Question 23

How do I update firmware from an email on my laptop?

Connor Graham · Accepted Answer

1. Save the bin file attached in the email to your computer in a known location like the download folder or on your desktop if it’s a laptop. Note: The file will not open up.

2. Connect to the router either wirelessly or with an ethernet cable in the blue port.

3. Type into your web browser 192.168.101.1 for the router or 192.168.89.1 for the wifi receiver and then hit enter.

4. From the left menu click Settings > Miscellaneous Tab (for router) > scroll down and click the “Up arrow” in the firmware section to find the file on your laptop or device.

5. Click on the file to upload onto the device and then Click the diskette icon next to the up arrow to begin the uploading/flashing process.

6. Once complete the new firmware version will show on the bottom right of the page.

Question 24

When I scan for networks, the Wave WiFi unit sees my wireless router. Do I connect to that?

Admin · Accepted Answer

No, you would not connect to your wireless router. That would make a circle – looping you back to your network, without any Internet access, and causing other networking problems. Newer Wave WiFi products, the firmware, has a feature allowing you to “Ignore” such access points and routers – to take them off the scan page and prevent you from attempting to connect to them.

You are generally looking for Public WiFi. The only exceptions will be if you know what you are connecting to – such as someone else’s boat that has allowed you or a Personal Hotspot that you own. You would not connect to your boat name and should not connect to things that are not public. Connecting to someone’s HP Printer would not get you Internet access.

Question 25

(AC and DC) Power Supply Questions / Issues / Recommendations

Admin · Accepted Answer

Our Rogue Series products and Router products run on 12vDC 1 amp. Our Professional Series products also run on 12vDC 1-amp. Some products come with 120vAC wall plug to 12vDC 1-amp adapters and a Cigarette Light Socket plug. Our Yacht AP DB’s run on 24vDC and should be used with the supplied PoE and wall plug adapters. Our PoE adapters are “Passive PoE”. These systems are not designed to run from any other PoE system (e.g., Router or Ethernet Switch that supplies other standards-compliant PoE). Likely those other PoE systems will never even supply power.

However, our Yacht AP DB product can run from an 802.3af compliant PoE, or the included Passive PoE and 24vDC power supply. There are two kinds of 802.3xx PoE. We have a document “PoE-802.3af-802.3at” describing these standards. Our only product that runs on a PoE Ethernet Switch (802.3af) is the Yacht AP DB. Typically, if a switch supplies PoE power, it will follow both standards and negotiate it on the wire (over the Ethernet cable connection.)

We recommend using an Uninterruptable Power Supply (UPS) for systems that plug into 120vAC outlets. They would prevent power glitches and spikes. Direct DC – should only be done by someone qualified to make such connections. Our products need Isolated – Regulated DC power. We do offer a DC-DC Regulator should anyone need one.

Question 26

How do I physically set up my Rogue Wave /Pro or Professional Series (EC-Series) unit?

Dawn Anderson · Accepted Answer

The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
Keep in mind that all Wave WiFi products are web-browser-based; there is no software to install.
The only setup is connecting the product for DC power and Ethernet and connecting that to a computer or Router (Usually WiFi Router) to allow you to connect to it.

Question 27

How do I physically set up my Router (MBR500 Series, MNC1200 Series)?

Admin · Accepted Answer

The Quick Start Guide provided with each unit will walk you through the installation and setup step by step.
If it is a “50” product with Cellular – there should be a SIM Information sheet in the box.
There is a 116-page manual built into the router products. The product will operate by default out-of-the-box with the default configuration, or you can use advanced features to do more configuration, if necessary.

Question 28

How do I log into my Wave WiFi Product?

Dawn Anderson · Accepted Answer

There is a Quick Start Guide with every product. Once connected as per the QSG, you should be able to open a web browser and enter the IP Address of the product.

Routers: 192.168.101.1 (The password by default is the serial # of the product on the affixed product label.)

WiFi Products: 192.168.89.1 (WiFi products do not have a password to log in.)

Question 29

Do I need to register my product for it to work?

Admin · Accepted Answer

No, you do not need to register your unit for it to work. It is truly “Plug and Play”.

Question 30

Can I add a Wireless Router to my Rogue or Professional Series product? Which router do you recommend?

Admin · Accepted Answer

Yes, you can connect our WiFi products to a Wireless Router.
It needs to have a WAN/Internet (Ethernet) port to accept the product connection. Network settings are provided automatically to the WiFi product it is plugged into.
How you provide DC power to a router is important to consider. Some boats (and vehicles, e.g., RV’s) need to connect direct 12vDC (no 120vAC to DC wall plug). You need to know what such a router requires and be very careful with voltage and polarity. Other companies’ router products are beyond the scope of our support.
Wave WiFi makes router products – have a look at http://www.wavewifi.com/product-category/network-routers/.
We also make Access Points – See our Yacht AP DB. http://www.wavewifi.com/product/yacht-ap-db/.

Question 31

Is Wave WiFi an Internet Service Provider (ISP)?

Admin · Accepted Answer

No, Wave WiFi provides products to help you connect further than you otherwise would, using Cellular and WiFi technologies. We help you connect to Public WiFi Hotspots and Cellular Towers (with a Sim Card and Service from a Cellular Carrier/Provider). We don’t provide the actual Internet Service; we just help you connect to it and share that onto an Onboard Network of wired and wireless devices.

Question 32

What Operating System (OS) works best with your units?

Admin · Accepted Answer

Wave WiFi products do not require any specific computer or OS to function. The firmware is web-browser-based and built-in to each unit. Regardless of what OS your device uses, you can depend upon Wave WiFi to get you connected and keep you connected. The products work over standard Ethernet (wired network) and WiFi (wireless) network connections.

Question 33

Can I leave my Wave WiFi product “ON” all the time, or do I turn it “OFF” when I no longer need my Internet connection?

Admin · Accepted Answer

In general, you can leave the product(s) ON all the time; however, keep in mind that prolonged use could drain the battery if connected to DC 12-Volt power (boat or RV battery).

Question 34

How do I RESET my product to Factory Defaults?

Admin · Accepted Answer

You should never have to restore factory defaults. The WiFi products should not be reset to factory defaults. Pressing any reset button might necessitate the unit to be returned to Wave WiFi tech support with possible additional charges not covered by warranty.
Router products have factory default capabilities, but they should only be performed with Wave WiFi tech support guidance.

Question 35

On my router, what is the wireless password?

Admin · Accepted Answer

Wave WiFi Routers – MBR500 Series and MNC1200 Series will broadcast a WiFi signal, by default, with a name like “Wave WiFi AP XXXXXX” where the X is Letters and Numbers (Last 6 of the MAC address of the AP.)

The router password is the Serial # on a sticker located on the bottom of the router and the original box. The password for MBR will look like “RSN-XXXX” and for MNC “CSN-XXXX”. The X’s are Numbers.

Question 36

Is the Rogue or Professional Series compatible with 802.11 AC?

Admin · Accepted Answer

Rogue Series products do not have 802.11 AC capability. Our EC-HP-DB-AC and Tidal Wave – Professional Series have 802.11 AC with MU-MIMO (Multi-User / Multi-In Multi-Out) capability; this provides multiple connection streams for faster speeds – in the 5 GHz band. There is MIMO also in 2.4 GHz with 802.11 N functionality.

Question 37

Can I use the Rogue Wave on my RV or Motor Coach?

Admin · Accepted Answer

Yes, we have a continuously growing number of RV and Motor Coach customers. You might consider our Rogue Reach or Rogue Reach DB, as they can be ratchet mount installed to fold over if needed.

Question 38

I cannot get to my WiFi System on 192.168.89.1 or my router on 192.168.101.1; what is wrong?

Admin · Accepted Answer

If you are connecting wirelessly, make sure you are connecting to your onboard WiFi that has the system connected to it.

Turn off your WiFi or other network connections to your computer/laptop if you connect using a cable.

Check electrical power to systems. See Quick Start Guides for information on connections. With a PoE “Y” cable, Rogue and Tidal Wave products should have two solid green LED lights. Other systems have power indicator lights.

You should automatically get IP settings (DHCP) from the system and access it on its IP Address. (See Quick Start Guide for the product.)

Every computer and portable device has a way to check IP address settings. You can use Google on how to find your IP settings on your computer or device.

Question 39

I get a message: Lost License Key, License Key not valid, Unit type not valid; what do I do?

Admin · Accepted Answer

We would need the Serial # or MAC address of the unit.

Rogue Pro DB has a License Page: http://192.168.89.1/cgi-bin/license?setup=license that has the MAC address.

Rogue Wave and Pro 2.4 GHz have a License Page: http://192.168.89.1/?setup=license that has the MAC address.

Professional Series should have a similar License Page. With the Serial # and MAC address, we can look up the device and give you a link to re-license it and fix these errors.

Power fluctuations or spikes in power to the system are usually the cause of this issue. See Power #1 above.

Question 40

What Wave WiFi system should I buy for my boat?

Admin · Accepted Answer

We recommend our Professional Series systems (50 ft. + boat) and Rogue Series for ( < 50 ft. boat). Still, it’s not a hard line as other things can affect the choice such as the number of guests/crew, usage – e.g., lots of streaming to portables and televisions requiring more speed/bandwidth.

We have both our Rogue Pro series and our Professional Series. The professional series is a more demanding installation, with coax cable runs for topside antennas. In contrast, the Rogue series is just the unit installation and a CAT5 network cable run down inside the boat. HP-DB-AC and Tidal Wave have WiFi 5 (802.11ac), whereas the Rogue Series has WiFi 4 (802.11n) and a single antenna only. With multiple antennas and WiFi 5, you have MU-MIMO with a compatible marina Hotspot; you can have multi-user, multi-in/multi-out for numerous simultaneous transmissions (=faster speeds.)

http://www.wavewifi.com/product-category/wifi-receivers/ (Rogue Series)

http://www.wavewifi.com/product-category/professional-series/ (Professional Series)

If you wanted Cellular and WiFi in one, the top end system is Tidal Wave (Under Professional Series)

We also have network routers on:

http://www.wavewifi.com/product-category/network-routers/

Router products that end in “50” have Cellular – Sim – 4G LTE capability.

You could do Rogue Pro DB + MNC1250 or MBR550 to get Cellular and WiFi.

Or go for HP-DB-AC + MNC1250.

Or go for Tidal Wave (you still need an MBR500 or MNC1200 for inside distribution of what Tidal Wave supplies.

Question 41

Can I buy it from you? Can you install this?

Admin · Accepted Answer

We have “Where to Buy” on our website, where you can enter your city or zip code and look up dealers that sell the products, some of which will do service calls and installations.

Question 42

How high should I install my WiFi and Cellular Antenna?

Admin · Accepted Answer

15 – 20 Feet above the water line is ideal for catching signals. Cellular antennas can be installed higher as the cell towers usually are higher up than WiFi systems.

Question 43

How close to radar and other antennas should I install my WiFi or Cellular Antenna?

Admin · Accepted Answer

NMEA has a couple of guides online (search in Google) about antenna installations. But in general, 1-foot spacing is good from other antennas and radar. It may not be possible to locate all antennas in optimum locations. Most installations are a compromise. We suggest 3 feet from other obstructions.

Question 44

How far can I use WiFi and Cellular?

Admin · Accepted Answer

WiFi Connections - The range that Wave WiFi equipment can connect to shore stations can vary greatly depending on the type of equipment and antenna positioning on board the vessel, as well as the configuration of the shoreside station. Both frequency and antenna height of Shoreside WiFi hot spots effect signal propagation. 5 GHz WiFi has less range because of its higher frequency (shorter wavelength), but it has better speed and less interference. 5 GHz is typically accessible for 1000’. With a longer wavelength, 2.4 GHz WiFi connects further than 5 GHz. It is typically accessible at 1 mile or less but with a good base hotspot 3-5 miles can sometimes be achieved. Speeds degrade based on signal strength for both frequencies so more distant connections are slower. A stronger signal has more bits that can be packed in the signal, which adds speed and increases the range of connectivity. While Wave WiFi systems have very sensitive receivers, connection distances will vary due to the quality and propagation characteristics of the shoreside station as well as the type of system, set up, and installation on board. Cellular Connections - Wave WiFi cellular products can connect up to 20 miles offshore with the right antenna placement, etc but will vary from carrier to carrier, the topography, the cell tower height, and antenna beam direction all coming into play. Many have gotten further than that with Wave WiFi cellular products with all conditions perfect but distance and performance changes the further off you are at the fringe. Also some carriers in certain geographies focus their beams more on/inshore which limits what can be picked up near or off-shore on boats. Certainly mountainous areas, rock formations, and tree coverage can also limit signal between you and a tower. Our global multi-carrier sims help overcome some of these variables by providing more than one carrier option. Also the ability to use your phone further off than you otherwise could as a phone via wifi calling (if enabled on your phone), and/or VoiP communication such as skype or whatsapp adds quite a bit of benefit and value toward keeping you connected.

Question 45

Speed of Internet – How fast is the Internet via Cellular or WiFi connections? Why is mine not very fast?

Admin · Accepted Answer

Internet from Cellular and WiFi can vary based on the service provided. We tend to say, “You are only as good as What you are Connected to.” With Cellular, we are capable of up to LTE-Advanced. Speeds published for LTE-A (and WiFi, for that matter) are Theoretical Max. You rarely get Theoretical Max. Our WiFi products have different WiFi technology levels. Rogue Wave products go up to 802.11n (WiFi 4), and Professional Series products go up to 802.11ac (WiFi 5). A marina or other Hotspot will not give you their full bandwidth/speed; whatever that speed is, it’s a shared system. WiFi and Router hops – it is all about division. Every router and WiFi hop loses some speed. More devices connecting to an internal wireless network will cause sharing/division of available bandwidth/speed. Our products don’t limit speed, in general, so if you have an issue with the speed, you may want to contact us for support. There is not an exact number for a given connection. Our products can handle speeds surpassing what you will be provided by most Internet connections. But like we have been saying, your marina probably will not give you the speed our products offer.

Buying

How long is the warranty on your products?

Where is the Manual for the product?

Can I add a Wireless Router to my Rogue or Professional Series product? Which router do you recommend?

What Operating System (OS) works best with your units?

Is the Rogue or Professional Series compatible with 802.11 AC?

Can I use the Rogue Wave on my RV or Motor Coach?

What Wave WiFi system should I buy for my boat?

Can I buy it from you? Can you install this?

Cellular

What Sims work with your Cellular Product(s)?

Third-Party Sim Cards (not primary carrier), why do I only get 3G?

Carrier Driver Updates – How is that done?

How do I connect to Cellular? I just got a sim card; how do I make it work?

What Sims work with your 5G Cellular Product(s)?

Is Wave WiFi an Internet Service Provider (ISP)?

How high should I install my WiFi and Cellular Antenna?

How close to radar and other antennas should I install my WiFi or Cellular Antenna?

How far can I use WiFi and Cellular?

Speed of Internet – How fast is the Internet via Cellular or WiFi connections? Why is mine not very fast?

Compability

What Sims work with your Cellular Product(s)?

What Sims work with your 5G Cellular Product(s)?

Can I add a Wireless Router to my Rogue or Professional Series product? Which router do you recommend?

Is Wave WiFi an Internet Service Provider (ISP)?

Is the Rogue or Professional Series compatible with 802.11 AC?

What Wave WiFi system should I buy for my boat?

Internet

How do I connect to a WiFi Hotspot (a WiFi AP – Access Point)?

Why Can’t I connect to a Hotspot with my WiFi Receiver? STATIC IP TURNED ON?

What is a Captive Portal anyway? And what if I can’t get it with my Wave WiFi Receiver, and I Cannot get Internet?

How do I Port Forward? I need to Remote Access something onboard (A camera system, etc.) from off the boat, via the Internet.

What Sims work with your Cellular Product(s)?

What Sims work with your 5G Cellular Product(s)?

When I scan for networks, the Wave WiFi unit sees my wireless router. Do I connect to that?

Is Wave WiFi an Internet Service Provider (ISP)?

Can I leave my Wave WiFi product “ON” all the time, or do I turn it “OFF” when I no longer need my Internet connection?

Speed of Internet – How fast is the Internet via Cellular or WiFi connections? Why is mine not very fast?

Maintenance and Repairs

What is the Repair / RMA Process?

Firmware Updates – How do I know if my product is up to date?

How long is the warranty on your products?

Where is the Manual for the product?

How do I update firmware from an email using an iPhone or iPad?

How do I install a firmware update from the push notification banner?

How do I update firmware from an email on my laptop?

Professional Series

How do I physically set up my Rogue Wave /Pro or Professional Series (EC-Series) unit?

How do I log into my Wave WiFi Product?

Can I add a Wireless Router to my Rogue or Professional Series product? Which router do you recommend?

Is the Rogue or Professional Series compatible with 802.11 AC?

Rogue Series

How do I physically set up my Rogue Wave /Pro or Professional Series (EC-Series) unit?

How do I log into my Wave WiFi Product?

Can I add a Wireless Router to my Rogue or Professional Series product? Which router do you recommend?

Is the Rogue or Professional Series compatible with 802.11 AC?

Can I use the Rogue Wave on my RV or Motor Coach?

Routers

How do I connect a Wave WiFi Receiver to an MBR or MNC Router?

How do I physically set up my Router (MBR500 Series, MNC1200 Series)?

How do I log into my Wave WiFi Product?

Set Up

How do I connect a Wave WiFi Receiver to an MBR or MNC Router?

How do I connect to a WiFi Hotspot (a WiFi AP – Access Point)?

How do I connect Yacht AP DB to a Wave WiFi Router or directly to a Wave WiFi Receiver?

What Sims work with your Cellular Product(s)?

Firmware Updates – How do I know if my product is up to date?

How do I connect to Cellular? I just got a sim card; how do I make it work?

Where is the Manual for the product?

How do I update firmware from an email using an iPhone or iPad?

What Sims work with your 5G Cellular Product(s)?

How do I install a firmware update from the push notification banner?

How do I update firmware from an email on my laptop?

When I scan for networks, the Wave WiFi unit sees my wireless router. Do I connect to that?

(AC and DC) Power Supply Questions / Issues / Recommendations

How do I physically set up my Rogue Wave /Pro or Professional Series (EC-Series) unit?

How do I physically set up my Router (MBR500 Series, MNC1200 Series)?

How do I log into my Wave WiFi Product?

Do I need to register my product for it to work?

How do I RESET my product to Factory Defaults?