Frequently Asked Questions
Need help setting up your Wave WiFi system or figuring out which product is right for your vessel? Explore our most frequently asked questions organized by topic to get quick answers and helpful info.
Browse Common Questions
Cellular
15 – 20 Feet above the water line is ideal for catching signals. Cellular antennas can be installed higher as the cell towers usually are higher up than WiFi systems.
Internet
If you are attempting to connect to a Marina (Public) Hotspot and you get:
Connected to network: YES
IP obtained: YES
Internet detected: NO
But you don’t get a Captive Portal indication. Check on the Settings page to see if STATIC IP got turned on. Using a STATIC IP can cause connectivity problems. We want new current IP settings, by DHCP, from the current Hotspot. Otherwise, the connection gets broken. We can’t get to the Internet FROM an IP that is not valid for this Hotspot.
Turn that toggle switch back to OFF, click the “Change Settings” button, and then recheck the Current Connection information. I should populate with settings obtained from the Hotspot. Check on the Scan page if it now indicates connected. You might have to disconnect and re-connect again. But you should get connected and online.
Set Up
15 – 20 Feet above the water line is ideal for catching signals. Cellular antennas can be installed higher as the cell towers usually are higher up than WiFi systems.
Troubleshooting
15 – 20 Feet above the water line is ideal for catching signals. Cellular antennas can be installed higher as the cell towers usually are higher up than WiFi systems.
If you are attempting to connect to a Marina (Public) Hotspot and you get:
Connected to network: YES
IP obtained: YES
Internet detected: NO
But you don’t get a Captive Portal indication. Check on the Settings page to see if STATIC IP got turned on. Using a STATIC IP can cause connectivity problems. We want new current IP settings, by DHCP, from the current Hotspot. Otherwise, the connection gets broken. We can’t get to the Internet FROM an IP that is not valid for this Hotspot.
Turn that toggle switch back to OFF, click the “Change Settings” button, and then recheck the Current Connection information. I should populate with settings obtained from the Hotspot. Check on the Scan page if it now indicates connected. You might have to disconnect and re-connect again. But you should get connected and online.