Frequently Asked Questions
Need help setting up your Wave WiFi system or figuring out which product is right for your vessel? Explore our most frequently asked questions organized by topic to get quick answers and helpful info.
Browse Common Questions
A captive portal is a web page displayed to newly connected users of a WiFi network. It requires some sort of interaction before granting access to network resources. In other words – if you want to connect to a network that runs that, you need to go through a captive portal first.
Captive portals present a landing or log-in page, which may require credentials or other agreements acknowledged to gain Internet access.
Wave WiFi receivers usually detect Captive Portal and display means to open the required page. If that doesn’t work, you might have to get creative to force that page to appear.
- You can try just opening another tab in your browser and try to go to any web page. That might kick off the Captive Portal web page.
- Try looking in the Settings page, in your Wave WiFi receiver, for “Current Connection:” and within that find “Gateway:”. Open a new tab and try to go to http://<gateway ip>, where gateway ip is that IP next to Gateway.
- Try making sure any HTTPS tabs/pages are closed. Close your email program or any other Internet using software as they might use HTTPS type connections. Try opening an “HTTP://” website. (This might be hard to do these days as even Google and Yahoo re-direct you to HTTPS for their websites.) Try this one: http://neverssl.com/ – it is meant for this purpose.
- Contact Marina Office and ask if there is a specific sign-on URL (web address) that you can use to sign in.
- Check your browser settings for things that prevent re-directs or pop-ups from being displayed.