Frequently Asked Questions
Need help setting up your Wave WiFi system or figuring out which product is right for your vessel? Explore our most frequently asked questions organized by topic to get quick answers and helpful info.
Browse Common Questions
Buying
Rogue products have a 1-year limited warranty.
Professional Series products have a 2-year limited warranty.
Routers are a 1-year limited warranty.
Access Points have a 1-year limited warranty.
Wave WiFi products have a Limited Warranty. If you need a copy of this, please click here.
We send Quick Start Guides with all our products. They are also available for download on our website.
There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.
Maintenance and Repairs
When our products are connected to the Internet, we provide a Push Notification on the Banner at the top of the page if your firmware is not current and eligible for an update. Click the “click here” within the notification and follow the instructions.
You can also email support@wavewifi.com with your Serial # and current Firmware version if you cannot get on the internet and do not receive the push notification. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.
Rogue products have a 1-year limited warranty.
Professional Series products have a 2-year limited warranty.
Routers are a 1-year limited warranty.
Access Points have a 1-year limited warranty.
Wave WiFi products have a Limited Warranty. If you need a copy of this, please click here.
An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be issued, some troubleshooting needs to be done to determine if resolvable onboard or if the product needs to come in for repair or other corrections. Please contact our support team by email or by phone.
https://www.wavewifi.com/wp-content/uploads/2022/09/RMA-Return-Merchandise-Authorization.pdf
https://www.wavewifi.com/wp-content/uploads/2022/09/Return-Merchandise-Authorization.pdf
We send Quick Start Guides with all our products. They are also available for download on our website.
There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.
1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.
You should be able to select that file … then … from the Settings > Upgrade firmware > Icon with Computer/Up arrow above it.
If you get a “Firmware Update Available” message on the banner, follow these steps:
1. Tap on “click here” to go to the Firmware Update section of the Settings page.
2. Tap the Circle Checkmark icon to check for available updates.
3. When the Floppy Disk icon appears, tap it to begin the update.
4. Within a few minutes, your device should automatically reboot with the firmware successfully updated.
1. Save the bin file attached in the email to your computer in a known location like the download folder or on your desktop if it’s a laptop. Note: The file will not open up.
2. Connect to the router either wirelessly or with an ethernet cable in the blue port.
3. Type into your web browser 192.168.101.1 for the router or 192.168.89.1 for the wifi receiver and then hit enter.
4. From the left menu click Settings > Miscellaneous Tab (for router) > scroll down and click the “Up arrow” in the firmware section to find the file on your laptop or device.
5. Click on the file to upload onto the device and then Click the diskette icon next to the up arrow to begin the uploading/flashing process.
6. Once complete the new firmware version will show on the bottom right of the page.
Set Up
When our products are connected to the Internet, we provide a Push Notification on the Banner at the top of the page if your firmware is not current and eligible for an update. Click the “click here” within the notification and follow the instructions.
You can also email support@wavewifi.com with your Serial # and current Firmware version if you cannot get on the internet and do not receive the push notification. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.
We send Quick Start Guides with all our products. They are also available for download on our website.
There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.
1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.
You should be able to select that file … then … from the Settings > Upgrade firmware > Icon with Computer/Up arrow above it.
If you get a “Firmware Update Available” message on the banner, follow these steps:
1. Tap on “click here” to go to the Firmware Update section of the Settings page.
2. Tap the Circle Checkmark icon to check for available updates.
3. When the Floppy Disk icon appears, tap it to begin the update.
4. Within a few minutes, your device should automatically reboot with the firmware successfully updated.
1. Save the bin file attached in the email to your computer in a known location like the download folder or on your desktop if it’s a laptop. Note: The file will not open up.
2. Connect to the router either wirelessly or with an ethernet cable in the blue port.
3. Type into your web browser 192.168.101.1 for the router or 192.168.89.1 for the wifi receiver and then hit enter.
4. From the left menu click Settings > Miscellaneous Tab (for router) > scroll down and click the “Up arrow” in the firmware section to find the file on your laptop or device.
5. Click on the file to upload onto the device and then Click the diskette icon next to the up arrow to begin the uploading/flashing process.
6. Once complete the new firmware version will show on the bottom right of the page.
Troubleshooting
When our products are connected to the Internet, we provide a Push Notification on the Banner at the top of the page if your firmware is not current and eligible for an update. Click the “click here” within the notification and follow the instructions.
You can also email support@wavewifi.com with your Serial # and current Firmware version if you cannot get on the internet and do not receive the push notification. Serial numbers and Firmware versions are on the Settings page (Routers Settings > Miscellaneous) and the Bottom Right.
An RMA is a Return Material Authorization. Any product returned to Wave WiFi needs to have an RMA # issued. For an RMA to be issued, some troubleshooting needs to be done to determine if resolvable onboard or if the product needs to come in for repair or other corrections. Please contact our support team by email or by phone.
https://www.wavewifi.com/wp-content/uploads/2022/09/RMA-Return-Merchandise-Authorization.pdf
https://www.wavewifi.com/wp-content/uploads/2022/09/Return-Merchandise-Authorization.pdf
We send Quick Start Guides with all our products. They are also available for download on our website.
There are many things that you can hover over in the UI to get explanations. Our router products have context-sensitive help with “?” or “BOOK” icons on page titles to bring you relevant help. There is a 116 page + manual in the router products.
1. From the email, you must tap on the file to retrieve it.
2. Then tap on the file (still in the email message)
3. Tap on the SHARE up arrow thing in the upper right.
4. Scroll down and choose “Save to Files”.
5. Click SAVE in the upper right. (Or you can choose the Downloads folder.)
6. If you did not choose Downloads, it would be in the MAIN folder of ON MY IPAD; otherwise, it will be in DOWNLOADS.
You should be able to select that file … then … from the Settings > Upgrade firmware > Icon with Computer/Up arrow above it.
If you get a “Firmware Update Available” message on the banner, follow these steps:
1. Tap on “click here” to go to the Firmware Update section of the Settings page.
2. Tap the Circle Checkmark icon to check for available updates.
3. When the Floppy Disk icon appears, tap it to begin the update.
4. Within a few minutes, your device should automatically reboot with the firmware successfully updated.
1. Save the bin file attached in the email to your computer in a known location like the download folder or on your desktop if it’s a laptop. Note: The file will not open up.
2. Connect to the router either wirelessly or with an ethernet cable in the blue port.
3. Type into your web browser 192.168.101.1 for the router or 192.168.89.1 for the wifi receiver and then hit enter.
4. From the left menu click Settings > Miscellaneous Tab (for router) > scroll down and click the “Up arrow” in the firmware section to find the file on your laptop or device.
5. Click on the file to upload onto the device and then Click the diskette icon next to the up arrow to begin the uploading/flashing process.
6. Once complete the new firmware version will show on the bottom right of the page.